The withdrawal process could take up to 24 hours. We will post the fund to the blockchain as soon as possible upon receiving your request. However, we cannot guarantee the transaction will be instant. If you have time-sensitive withdrawals to perform, we advise you to set up a local wallet on your device for emergency purpose. Time-sensitive payments should not be made from your AAΧ wallets.

A completed withdrawal does not mean that the fund has fully been processed. In most cases, it means that the transaction has been successfully posted on the Blockchain network. Once the transaction has been successfully listed there, the time it takes for the blocks to be confirmed may vary due to the congestion of the type of coin. As a result, it is very normal for unexpected/unusual delays in processing your transaction. For more specific information check your TxID to follow the status on the Blockchain network.





Once the transaction status is show as “Unconfirm”, this is most likely because the transaction is pending to be confirmed on the Blockchain network. For BTC (Bitcoin) or BTC projects, the transactions shall be confirmed by 1-10 blocks depending on the block volumes. For ETH (Ethereum) or Ether projects, the transactions normally confirm after 30 blocks.

Please contact our customer representative for further assistance alongside with your transaction details.

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