Thank you for your active support during AAX beta launch period.

In order to satisfy the needs of customers, we would like to update the identity verification procedures as below:

1) Applications through AAX mobile apps will be processed within 24 hours in priority.

2) Applications through AAX web will be processed on a first-come-first-served basis. Due to the great amount of applications and secure verification procedures, we promise to handle the applications and reply within 3 - 7 business days.

3) For web applicants, AAX KYC team might request extra KYC documents via email or SMS.

Thank you for your continued support, trust and patience again. We will endeavour to adopt higher standards of practices to extend better customer services.


October 14, 2019

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