If you have forgotten your password, please find “Forgot Password” on the Sign-in page to go through a reset process.

  1. First, please input your registered phone number/email for verification.

  2. Click "Get Verification Code" .

  3. After you have input your user account, you will be able to reset your password via 2FA (SMS, Google Authentication) and a notification will be sent to your email notifying your password change.

  4. Upon verification, you can reset your new password, and the requirements are as follows: Minimum 8 Characters; at least one digit and at least one letter.

  5. Once the password has been successfully reset, it will be effective immediately. You can then log in with your new password.

Web Version:


APP Version:

Did this answer your question?