For security reasons, an account will be locked for 1 hour for too many sign-in attempts,

Once the account payment password has been reset or modified, withdraw function will be suspended for 24 hours.

Also, we may freeze an user's account in the consideration with it violating our terms of use , such as the following:

  • The user is suspected to be click farming;

  • There are questionable trading data;

  • The user attacks the platform.

The frozen accounts will received email or sms for official acknowledgement. Please contact our customer service through the live chat system for further details.

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