What is Mercuryo?

Mercuryo offers a safe & smooth payment gateway for cryptocurrency purchase with the bank card. Provides maximum security for card data and customer details.

What fiat currencies to crypto does Mercuryo support?

Mercuryo supports the following fiat currencies:

- EUR - Euro
- RUB - Russian rouble
- USD - US dollar
- GBP - British pound
- TRY - Turkish lira
- UAH - Ukrainian hryvnia

What are the fees?

Mercuryo charges 3.95% when you buy crypto and 2.95% when you send crypto to your bank card.

Minimum fee for withdrawal is: 4 EUR / 4 USD / 50 RUB.

What are the limits?

Mercuryo limits:

Buy:

Maximum transaction amount

2000 EUR

Daily limit per account

5000 EUR

Weekly limit per account

15000 EUR

Monthly limit per account

15000 EUR

Number of card transactions per day

10

Transaction limit per 1 card per month

10000 EUR


Sell:

Maximum transaction amount

1300 EUR

Daily limit (per card / per account)

4000/10000 EUR

Weekly limit (per card / per account)

10000/15000 EUR

Monthly limit (per card / per account)

15000/15000 EUR

Number of card transactions per day

5

Number of card transactions per month

50

Limits can be increased upon request via Mercuryo support.

Is there a minimum purchase requirement?

The minimal amount of crypto purchase and withdrawal to your bank card:

0.002 BTC / 0.03 BCH/ 0.03 ETH / 70 BAT / 5 USDT / 50 ALGO / 2 OKB / 600TRX

Is user KYC required?

A successful verification is necessary for using Mercuryo wallet. “Know Your Customer” (KYC) and “Anti-Money Laundering” (AML) regulations require us to learn more about our clients' identity before letting them use our services. We accept ID cards, passport and driving license.

Does Mercuryo support crypto to fiat withdraw?

Mercuryo supports crypto to fiat withdraw in 3 fiat currencies - USD, EUR and RUB (only for Russian bank cards).

What are the payment methods that Mercuryo support?

Mercuryo accepts ONLY Visa and MasterCard - virtual, prepaid, debit, and credit cards. Mercuryo doesn't accept Maestro cards, doesn't support PayPal and Revolut cards at the moment. We only process bank cards and we do not accept any other payment methods, such as WIRE or SEPA transfers.

How long does it usually take to process the payment?

The processing speed can take from 5 to 20 minutes, depending on how long it takes for transactions to be included in the blockchain. Most orders are processed in just a few minutes.
ETH and ERC-20 tokens, ALGO and TRX are processed within 5-10 minutes after a successful charge from the bank card, BTC takes sometimes longer to be executed due to the protocol of the first crypto currency.

Why are funds debited before the cryptocurrency is credited?

When you try to buy crypto for the first time - your bank reserves the requested amount; that amount is then put on authorization hold or pre-authorization state.

This is done to ensure that the card owner has sufficient funds, while we verify your transaction. Once the bank reserves the requested amount - Mercuryo reserves the crypto and provides you 30-40 minutes in order to pass KYC. As soon as you complete KYC - Mercuryo deposits/sends your crypto.
If you fail the verification for some reason or you're not able to complete it on time - your payment is automatically canceled and your bank releases funds back to your card. This process might take from 1-2 hours up to 3 business days (weekends not included) due to your bank's terms and policy.

Is it possible to receive a refund?

Due to the irreversible nature of cryptocurrency transactions, we do not offer refunds.

What should I do if my Fiat currency is not on the list?

Mercuryo automatically converts your currency into the selected payment currency and the bank will make the exchange. Please consult with your bank, additional fees might apply depending on your banks exchange policy.

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