Unblock or unfreeze your account by sending the information below to cs@aax.com. Our customer service team will review and reply as soon as possible.

  1. A photo of yourself holding the ID card

  2. User ID + hand-held AAX special certificate paper, the content of the paper includes: a. "AAX"; b. Date; c. Signature, such as "AAX name 2020-12-08".

Did this answer your question?