Due to extreme volatility and a surge of business, AAX platform underwent temporary maintenance at 07:44 UTC on Feb 22, 2021, which ended later that day and resumed all trading activity.
All users’ funds were safe as usual during the maintenance, but still we do apologize for any inconvenience or loss caused by this.
During and after the maintenance period, AAX platform and its CS team were fully committed to communicate with users regarding questions or losses caused by the maintenance. Up to now, AAX platform has fully negotiated with all 50+ users who contacted CS, and compensated and properly handled all customers' losses accordingly.
For any further questions you may have about your order during the maintenance period, please do not hesitate to contact our customer service via live chat.
AAX CS team is online 24/7 with an average waiting time of less than 1 minute and 30 seconds. In addition, all users have a key account manager to offer you a one-to-one service.
AAX and its team will always uphold the core values of "Trust, Security, Integrity and Performance", and continue its hard work to create a fair and equitable trading environment , provide users with a quality and secure trading and service experience.
To go all the way through making AAX a zero downtime exchange, we do our utmost to help our users with risk control when facing unavoidable problems and losses. In the next system upgrade or temporary maintenance, unless beyond reasonable control, AAX will allow ample time for users to withdraw orders / adjust leverage or margin before trading resumes, and will always seek to find the best solution that shows the appreciation and respect we have for our users, who are the backbone of our shared enterprise.
Thank you for your attention.
Feb 26, 2021