FAQ

FAQ's and user guides to make sure you get the most use out of AAX.

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132 articles in this collection
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Account functions

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction (Website)

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Updated over a week ago

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction (APP)

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Updated over a week ago

How to complete Level 1 and Level 2 identification (APP)

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Updated over a week ago

How to complete identity verification (Level 1 and 2 KYC)

Learn how to verify your account and access all AAX services by completing the level 1 and level 2 KYC processes in this guide.
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Updated over a week ago

How to complete the corporate account verification at AAX Exchange?

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Updated over a week ago

How to reactivate my frozen account

Learn how to reinstate your frozen account on AAX in this guide.
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Updated over a week ago

Password and Payment Password

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Updated over a week ago

How to change your DNS servers

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Updated over a week ago

AAX Multi-Wallet function online FAQ

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Updated over a week ago

How to download the AAX Crypto Exchange app?

Learn how to download the AAX Cryptocurrency Exchange app from the Apple Store or Google Play Store in this guide.
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Updated over a week ago

Resetting Payment Password

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Updated over a week ago

How to set up/reset Two-Factor Authentication (2FA)

Learn how to install, set up, disable, and troubleshoot Google Authenticator, and keep your AAX account secure.
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Updated over a week ago

Summary of Two Factor Authentication (2FA)

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Updated over a week ago

What to do when I can't receive email/SMS verification code

Learn about what to do when you could not receive an email or sms verification code when setting up an account.
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Updated over a week ago

Summary of Frozen/Locked Accounts

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Updated over a week ago

Forgot Password

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Updated over a week ago

How to open an AAX Exchange account?

Learn how to register a new account on the AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.
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Updated over a week ago

How to reset your Google Authenticator

Learn to reset your Google Authenticator to restore your AAX account in case of a lost or stolen mobile device.
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Updated over a week ago

About Freeze Account Request

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Updated over a week ago

Resetting Sign In Password

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Updated over a week ago

How to change/reset your registered email address

Learn how to change your registered email address linked to your AAX account.
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Updated over a week ago
P2P Trading & Quick buy and sell ( was Fast Buy )

Moonpay

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Written by AAX Manager
Updated yesterday

Banxa

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Updated over a week ago

How to deposit or withdraw Fiat currency? (WEB) Updated ( 2021)

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Updated over a week ago

ADVCASH Fast Buy (APP version)

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Updated over a week ago

How to deposit or withdraw Fiat currency? (APP) Updated ( 2021)

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Updated over a week ago

Quick Buy (BETA) makes buying crypto on AAX easier.

We’ve launched a new and improved crypto buying service — Quick Buy (Beta).
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Written by AAX Manager
Updated over a week ago

ADVCASH Fast Buy (WEB version)

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Updated over a week ago

ITEZ

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Updated over a week ago

Xanpool

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Updated over a week ago

Mercuryo

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Updated over a week ago

Coinify

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Updated over a week ago

Epay

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Updated over a week ago

AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.
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Updated over a week ago

What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.
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Updated over a week ago

P2P - Merchant Guide

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Updated over a week ago

AAX P2P: The easiest and safest way to buy crypto

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Updated over a week ago

How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.
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Updated over a week ago

What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.
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Updated over a week ago

How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.
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Updated over a week ago

Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.
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Updated over a week ago

How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.
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Updated over a week ago

What if I paid the wrong account?

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Updated over a week ago

How can I get in contact the other party during transaction?

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Updated over a week ago

How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).
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Updated over a week ago

Why can’t I buy while I can sell?

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Updated over a week ago

What if I come across problems during the transaction?

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Updated over a week ago
Crypto Derivatives

Battle FAQ

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Updated over a week ago

What Are Limit TP/SL Orders (Strategy Order) and Frequently Asked Questions

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Updated over a week ago

Introduction to AAX auto-margin addition feature

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Updated over a week ago

How to use The Optimal 10 Prices for futures trading

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Updated over a week ago

All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

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Updated over a week ago

How to use the redemption code to redeem bonus or coupon at AAX?

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Updated over a week ago

How to receive and use USDT bonus for vanilla contracts trading?

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Updated over a week ago

5 Mins To Learn Futures Contract Trading - A step-by-step Guide

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Updated over a week ago

What are Take-Profit (TP) & Stop-Loss (SL) orders?

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Updated over a week ago

Trading fee calculation

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Updated over a week ago

Liquidation Price (USDT Vanilla Contract)

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Updated over a week ago

Profit and Loss (USDT Vanilla Contract)

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Updated over a week ago

Order Cost (USDT Vanilla Contract)

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Updated over a week ago

How to use AAX’s futures calculator?

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Updated over a week ago

How to trade Vanilla Contract

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Updated over a week ago

What is Inverse Contract and Vanilla Contract?

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Updated over a week ago

How to manage risk using futures trading

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Updated over a week ago

What is Margin?

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Updated over a week ago

Why can't I open a position?

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Updated over a week ago

Introduction to ΛΛΧ's perpetual contract

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Updated over a week ago

Long Futures Contract

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Updated over a week ago

Short Futures Contract

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Updated over a week ago

About Leverage

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Updated over a week ago

About Funding Rate

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Updated over a week ago

About liquidation

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Updated over a week ago

Risk Limit and Insurance Fund

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Updated over a week ago

What is the Mark Price?

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Updated over a week ago

What is a Stop Market Order?

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Updated over a week ago

What is a Stop Limit Order?

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Updated over a week ago

Mark Price application- Formula

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Updated over a week ago

AAX Futures Contract Details

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Updated over a week ago

Detailed introduction of Futures trading

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Updated over a week ago

About Makers and Takers

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Updated over a week ago