FAQ

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction (Website)

Written by AAX Manager
Updated over a week ago

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction (APP)

Written by AAX Manager
Updated over a week ago

How to complete Level 1 and Level 2 identification (APP)

Written by AAX Manager
Updated over a week ago

How to complete identity verification (Level 1 and 2 KYC)

Learn how to verify your account and access all AAX services by completing the level 1 and level 2 KYC processes in this guide.

Written by AAX Manager
Updated over a week ago

How to complete the corporate account verification at AAX Exchange？

Written by AAX Manager
Updated over a week ago

How to reactivate my frozen account

Learn how to reinstate your frozen account on AAX in this guide.

Written by AAX Manager
Updated over a week ago

Password and Payment Password

Written by AAX Manager
Updated over a week ago

How to change your DNS servers

Written by AAX Manager
Updated over a week ago

AAX Multi-Wallet function online FAQ

Written by AAX Manager
Updated over a week ago

How to download the AAX Crypto Exchange app?

Learn how to download the AAX Cryptocurrency Exchange app from the Apple Store or Google Play Store in this guide.

Written by AAX Manager
Updated over a week ago

Resetting Payment Password

Written by AAX Manager
Updated over a week ago

How to set up/reset Two-Factor Authentication (2FA)

Learn how to install, set up, disable, and troubleshoot Google Authenticator, and keep your AAX account secure.

Written by AAX Manager
Updated over a week ago

Summary of Two Factor Authentication (2FA)

Written by AAX Manager
Updated over a week ago

What to do when I can't receive email/SMS verification code

Learn about what to do when you could not receive an email or sms verification code when setting up an account.

Written by AAX Manager
Updated over a week ago

Summary of Frozen/Locked Accounts

Written by AAX Manager
Updated over a week ago

Forgot Password

Written by AAX Manager
Updated over a week ago

How to open an AAX Exchange account?

Learn how to register a new account on the AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.

Written by AAX Manager
Updated over a week ago

How to reset your Google Authenticator

Learn to reset your Google Authenticator to restore your AAX account in case of a lost or stolen mobile device.

Written by AAX Manager
Updated over a week ago

About Freeze Account Request

Written by AAX Manager
Updated over a week ago

Resetting Sign In Password

Written by AAX Manager
Updated over a week ago

How to change/reset your registered email address

Learn how to change your registered email address linked to your AAX account.

Written by AAX Manager
Updated over a week ago

Why haven’t I received the Deposit yet?

Written by AAX Manager
Updated over a week ago

Minimum deposit amount of coins on AAX

Written by AAX Manager
Updated over a week ago

Withdrawal FAQ

Written by AAX Manager
Updated over a week ago

Deposit FAQ

Written by AAX Manager
Updated over a week ago

Summary of Incorrect Deposit and Withdrawal

Written by AAX Manager
Updated over a week ago

About the Crypto-currencies AAX Supports

Written by AAX Manager
Updated over a week ago

Guide to Withdraw

Written by AAX Manager
Updated over a week ago

Common Questions of ERC-20 USDT

Written by AAX Manager
Updated over a week ago

Deposit and Withdrawal Fees

Written by AAX Manager
Updated over a week ago

Checking the Withdrawal Process

Written by AAX Manager
Updated over a week ago

How to withdraw your funds

Written by AAX Manager
Updated over a week ago

How to deposit into your AAX account

Written by AAX Manager
Updated over a week ago

Moonpay

Written by AAX Manager
Updated over a week ago

Banxa

Written by AAX Manager
Updated over a week ago

How to deposit or withdraw Fiat currency? (WEB) Updated ( 2021)

Written by AAX Manager
Updated over a week ago

ADVCASH Fast Buy (APP version)

Written by AAX Manager
Updated over a week ago

How to deposit or withdraw Fiat currency? (APP) Updated ( 2021)

Written by AAX Manager
Updated over a week ago

Quick Buy (BETA) makes buying crypto on AAX easier.

We’ve launched a new and improved crypto buying service — Quick Buy (Beta).

Written by AAX Manager
Updated over a week ago

ADVCASH Fast Buy (WEB version)

Written by AAX Manager
Updated over a week ago

ITEZ

Written by AAX Manager
Updated over a week ago

Xanpool

Written by AAX Manager
Updated over a week ago

Mercuryo

Written by AAX Manager
Updated over a week ago

Coinify

Written by AAX Manager
Updated over a week ago

Epay

Written by AAX Manager
Updated over a week ago

AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.

Written by AAX Manager
Updated over a week ago

What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.

Written by AAX Manager
Updated over a week ago

P2P - Merchant Guide

Written by AAX Manager
Updated over a week ago

AAX P2P: The easiest and safest way to buy crypto

Written by AAX Manager
Updated over a week ago

How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.

Written by AAX Manager
Updated over a week ago

What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.

Written by AAX Manager
Updated over a week ago

How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.

Written by AAX Manager
Updated over a week ago

Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.

Written by AAX Manager
Updated over a week ago

How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.

Written by AAX Manager
Updated over a week ago

What if I paid the wrong account?

Written by AAX Manager
Updated over a week ago

How can I get in contact the other party during transaction?

Written by AAX Manager
Updated over a week ago

How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).

Written by AAX Manager
Updated over a week ago

Why can’t I buy while I can sell?

Written by AAX Manager
Updated over a week ago

What if I come across problems during the transaction?

Written by AAX Manager
Updated over a week ago

AAX Innovation Zone Details

Written by AAX Manager
Updated over a week ago

How to trade Spot 

Written by AAX Manager
Updated over a week ago

How do I use the Spot Fee Rebate Coupon?

Written by AAX Manager
Updated over a week ago

How long does a spot trading purchase usually take?

Written by AAX Manager
Updated over a week ago

The minimum/maximum trading amount of Spot Trading pairs

Written by AAX Manager
Updated over a week ago

What is the minimum amount of digital assets purchase?

Written by AAX Manager
Updated over a week ago

Instruction of Cancelling an Order

Written by AAX Manager
Updated over a week ago

What are the Maker and Taker Fees?

Written by AAX Manager
Updated over a week ago

5 Mins To Learn Spot Trading

Written by AAX Manager
Updated over a week ago

How commission rebates are calculated?

Written by AAX Manager
Updated over a week ago

Order Type

Written by AAX Manager
Updated over a week ago

How do I buy/sell digital currency?

Written by AAX Manager
Updated over a week ago

Battle FAQ

Written by AAX Manager
Updated over a week ago

What Are Limit TP/SL Orders (Strategy Order) and Frequently Asked Questions

Written by AAX Manager
Updated over a week ago

Introduction to AAX auto-margin addition feature

Written by AAX Manager
Updated over a week ago

How to use The Optimal 10 Prices for futures trading

Written by AAX Manager
Updated over a week ago

All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

Written by AAX Manager
Updated over a week ago

How to use the redemption code to redeem bonus or coupon at AAX?

Written by AAX Manager
Updated over a week ago

How to receive and use USDT bonus for vanilla contracts trading?

Written by AAX Manager
Updated over a week ago

5 Mins To Learn Futures Contract Trading - A step-by-step Guide

Written by AAX Manager
Updated over a week ago

What are Take-Profit (TP) & Stop-Loss (SL) orders?

Written by AAX Manager
Updated over a week ago

Trading fee calculation

Written by AAX Manager
Updated over a week ago

Liquidation Price (USDT Vanilla Contract)

Written by AAX Manager
Updated over a week ago

Profit and Loss (USDT Vanilla Contract)

Written by AAX Manager
Updated over a week ago

Order Cost (USDT Vanilla Contract)

Written by AAX Manager
Updated over a week ago

How to use AAX’s futures calculator?

Written by AAX Manager
Updated over a week ago

How to trade Vanilla Contract

Written by AAX Manager
Updated over a week ago

What is Inverse Contract and Vanilla Contract?

Written by AAX Manager
Updated over a week ago

How to manage risk using futures trading

Written by AAX Manager
Updated over a week ago

What is Margin?

Written by AAX Manager
Updated over a week ago

Why can't I open a position?

Written by AAX Manager
Updated over a week ago

Introduction to ΛΛΧ's perpetual contract

Written by AAX Manager
Updated over a week ago

Long Futures Contract

Written by AAX Manager
Updated over a week ago

Short Futures Contract

Written by AAX Manager
Updated over a week ago

About Leverage

Written by AAX Manager
Updated over a week ago

About Funding Rate

Written by AAX Manager
Updated over a week ago

About liquidation

Written by AAX Manager
Updated over a week ago

Risk Limit and Insurance Fund

Written by AAX Manager
Updated over a week ago

What is the Mark Price?

Written by AAX Manager
Updated over a week ago

What is a Stop Market Order?

Written by AAX Manager
Updated over a week ago

What is a Stop Limit Order?

Written by AAX Manager
Updated over a week ago

Mark Price application- Formula

Written by AAX Manager
Updated over a week ago

AAX Futures Contract Details

Written by AAX Manager
Updated over a week ago

Detailed introduction of Futures trading

Written by AAX Manager
Updated over a week ago

About Makers and Takers

Written by AAX Manager
Updated over a week ago

AAX DeFi Staking instruction

Written by AAX Manager
Updated over a week ago

AAX Staking FAQ

Written by AAX Manager
Updated over a week ago

How to Subscribe Fixed Savings

Written by AAX Manager
Updated over a week ago

What is AAX Savings?

Written by AAX Manager
Updated over a week ago

What is Flexible Savings?

Written by AAX Manager
Updated over a week ago

[3/11/2022] AAX Important Reminder: Beware of web/phone scams impersonating AAX official staff！

Written by AAX Manager
Updated over a week ago

[05/11/2021]Beware of the risk of a private deal

Written by AAX Manager
Updated over a week ago

Beware of below fraud impersonate AAX

Written by AAX Manager
Updated over a week ago

How to handle suspicious funds transferred to AAX?

Written by AAX Manager
Updated over a week ago

Security Tips

Written by AAX Manager
Updated over a week ago

AAX Privacy Notice

Written by AAX Manager
Updated over a week ago

Fiat currency and Crypto currency exchange limit

Written by AAX Manager
Updated over a week ago

How to exchange between fiat currency and cryptocurrencies? (App)

Written by AAX Manager
Updated over a week ago

How to use Battle bonus coupons correctly?

Written by AAX Manager
Updated over a week ago

How to exchange between Fiat currency and cryptocurrencies? (WEB)

Written by AAX Manager
Updated over a week ago

How to receive a red packet?

Written by AAX Manager
Updated over a week ago

How to send a red packet?

Written by AAX Manager
Updated over a week ago

How to use AAB to pay for fees?

Written by AAX Manager
Updated over a week ago

How to join AAX's Telegram channel

Written by AAX Manager
Updated over a week ago

Guide on AAX Margin Trading

Written by AAX Manager
Updated over a week ago

Learn Margin Trading in 5 Minutes

Written by AAX Manager
Updated over a week ago

Margin Trading FAQ

Written by AAX Manager
Updated over a week ago

How to use the Red Packet Feature on AAX

Written by AAX Manager
Updated over a week ago

How to trade AAB/USDT on AAX?

Written by AAX Manager
Updated over a week ago

How to buy Bitcoin

Written by AAX Manager
Updated over a week ago

How to trade Bitcoin

Written by AAX Manager
Updated over a week ago

What is Bitcoin?

Written by AAX Manager
Updated over a week ago

What is AAX?

Written by AAX Manager
Updated over a week ago

Guide on AAX Margin Trading

Written by AAX Manager
Updated over a week ago

P2P MERCHANT TERMS OF USE

Written by AAX Manager
Updated over a week ago