FAQ

How to complete Level 1 and Level 2 identification (APP)

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Updated over a week ago

How to complete identity verification (Level 1 and 2 KYC)

Learn how to verify your account and access all AAX services by completing the level 1 and level 2 KYC processes in this guide.

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How to complete the corporate account verification at AAX Exchange？

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How to reactivate my frozen account

Learn how to reinstate your frozen account on AAX in this guide.

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Password and Payment Password

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How to change your DNS servers

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How to use wallets/accounts for deposit, withdrawal, transfer, and other transactions

Learn more about the different types of wallets on AAX and how to deposit, withdraw, and transfer.

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How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction？（APP）

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AAX Multi-Wallet function online FAQ

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How to download the AAX Crypto Exchange app?

Learn how to download the AAX Cryptocurrency Exchange app from the Apple Store or Google Play Store in this guide.

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Resetting Payment Password

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How to set up/reset Two-Factor Authentication (2FA)

Learn how to install, set up, disable, and troubleshoot Google Authenticator, and keep your AAX account secure.

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Summary of Two Factor Authentication (2FA)

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What to do when I can't receive email/SMS verification code

Learn about what to do when you could not receive an email or sms verification code when setting up an account.

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Summary of Frozen/Locked Accounts

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Forgot Password

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How to open an AAX Exchange account?

Learn how to register a new account on the AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.

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How to reset your Google Authenticator

Learn to reset your Google Authenticator to restore your AAX account in case of a lost or stolen mobile device.

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About Freeze Account Request

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Resetting Sign In Password

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How to change/reset your registered email address

Learn how to change your registered email address linked to your AAX account.

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Why haven’t I received the Deposit yet?

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Minimum deposit amount of coins on AAX

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Withdrawal FAQ

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Deposit FAQ

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Summary of Incorrect Deposit and Withdrawal

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About the Crypto-currencies AAX Supports

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Guide to Withdraw

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Common Questions of ERC-20 USDT

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Deposit and Withdrawal Fees

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Checking the Withdrawal Process

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How to withdraw your funds

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How to deposit into your AAX account

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How to deposit or withdraw Fiat currency? (WEB) Updated ( 2021)

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ADVCASH Fast Buy (APP version)

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How to deposit or withdraw Fiat currency? (APP) Updated ( 2021)

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Quick Buy (BETA) makes buying crypto on AAX easier.

We’ve launched a new and improved crypto buying service — Quick Buy (Beta).

Written by AAX Manager
Updated over a week ago

ADVCASH Fast Buy (WEB version)

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ITEZ

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Xanpool

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Mercuryo

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Coinify

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Epay

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AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.

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Updated over a week ago

What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.

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Updated over a week ago

P2P - Merchant Guide

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AAX P2P: The easiest and safest way to buy crypto

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Updated over a week ago

How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.

Written by AAX Manager
Updated over a week ago

What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.

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Updated over a week ago

How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.

Written by AAX Manager
Updated over a week ago

Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.

Written by AAX Manager
Updated over a week ago

How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.

Written by AAX Manager
Updated over a week ago

What if I paid the wrong account?

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Updated over a week ago

How can I get in contact the other party during transaction?

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Updated over a week ago

How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).

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Updated over a week ago

Why can’t I buy while I can sell?

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Updated over a week ago

What if I come across problems during the transaction?

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Updated over a week ago

How to trade Spot 

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Terms of Use of Spot Fee Rebate Coupon

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Updated over a week ago

How do I use the Spot Fee Rebate Coupon?

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How long does a spot trading purchase usually take?

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The minimum/maximum trading amount of Spot Trading pairs

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What is the minimum amount of digital assets purchase?

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Instruction of Cancelling an Order

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What are the Maker and Taker Fees?

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5 Mins To Learn Spot Trading

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How commission rebates are calculated?

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Order Type

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How do I buy/sell digital currency?

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Updated over a week ago

Battle FAQ

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What Are Limit TP/SL Orders (Strategy Order) and Frequently Asked Questions

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Introduction to AAX auto-margin addition feature

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Updated over a week ago

How to use The Optimal 5 Prices for futures trading

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Updated over a week ago

All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

Written by AAX Manager
Updated over a week ago

How to use the redemption code to redeem a contract bonus at AAX?

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Updated over a week ago

How to receive and use USDT bonus for vanilla contracts trading?

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Updated over a week ago

5 Mins To Learn Futures Contract Trading - A step-by-step Guide

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Updated over a week ago

What are Take-Profit (TP) & Stop-Loss (SL) orders?

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Updated over a week ago

Trading fee calculation

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Updated over a week ago

Liquidation Price (USDT Vanilla Contract)

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Updated over a week ago

Profit and Loss (USDT Vanilla Contract)

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Updated over a week ago

Order Cost (USDT Vanilla Contract)

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Updated over a week ago

How to use AAX’s futures calculator?

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Updated over a week ago

How to trade Vanilla Contract

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Updated over a week ago

What is Inverse Contract and Vanilla Contract?

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Updated over a week ago

How to manage risk using futures trading

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Updated over a week ago

What is Margin?

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Updated over a week ago

Why can't I open a position?

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Updated over a week ago

Introduction to ΛΛΧ's perpetual contract

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Long Futures Contract

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Short Futures Contract

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About Leverage

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About Funding Rate

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About liquidation

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Risk Limit and Insurance Fund

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What is the Mark Price?

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Updated over a week ago

What is a Stop Market Order?

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Updated over a week ago

What is a Stop Limit Order?

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Updated over a week ago

Mark Price application- Formula

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Updated over a week ago

AAX Futures Contract Details

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Updated over a week ago

Detailed introduction of Futures trading

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Updated over a week ago

About Makers and Takers

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Updated over a week ago

AAX DeFi Staking instruction

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AAX DeFi Staking FAQ

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Updated over a week ago

How to Subscribe Fixed Savings

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Updated over a week ago

What is AAX Savings?

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What is Flexible Savings?

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Updated over a week ago

What is Flexible Savings?

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Updated over a week ago

[05/11/2021]Beware of the risk of a private deal

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Beware of below fraud impersonate AAX

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Updated over a week ago

How to handle suspicious funds transferred to AAX?

Written by AAX Manager
Updated over a week ago

Security Tips

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Updated over a week ago

AAX Privacy Notice

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Fiat currency and Crypto currency exchange limit

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Updated over a week ago

How to exchange between fiat currency and cryptocurrencies? (App)

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Updated over a week ago

How to exchange between Fiat currency and cryptocurrencies? (WEB)

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Updated over a week ago

How to receive a red packet?

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Updated over a week ago

How to send a red packet?

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Updated over a week ago

How to use AAB to pay for fees?

Written by AAX Manager
Updated over a week ago

How to join AAX's Telegram channel

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Updated over a week ago

How to use the Red Packet Feature on AAX

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Updated over a week ago

How to trade AAB/USDT on AAX?

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Updated over a week ago

How to buy Bitcoin

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Updated over a week ago

How to trade Bitcoin

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Updated over a week ago

What is Bitcoin?

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Updated over a week ago

What is AAX?

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Updated over a week ago

P2P MERCHANT TERMS OF USE

Written by AAX Manager
Updated over a week ago