FAQ

How to complete Level 1 and Level 2 identification (APP)

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Updated over a week ago

How to complete identity verification (Level 1 and 2 KYC)

Learn how to verify your account and access all AAX services by completing the level 1 and level 2 KYC processes in this guide.

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How to complete the corporate account verification at AAX Exchange？

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How to reactivate my frozen account

Learn how to reinstate your frozen account on AAX in this guide.

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Password and Payment Password

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How to change your DNS servers

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How to use wallets/accounts for deposit, withdrawal, transfer, and other transactions

Learn more about the different types of wallets on AAX and how to deposit, withdraw, and transfer.

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How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction？（APP）

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AAX Multi-Wallet function online FAQ

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How to download the AAX Crypto Exchange app?

Learn how to download the AAX Cryptocurrency Exchange app from the Apple Store or Google Play Store in this guide.

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Resetting Payment Password

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How to set up/reset Two-Factor Authentication (2FA)

Learn how to install, set up, disable, and troubleshoot Google Authenticator, and keep your AAX account secure.

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Summary of Two Factor Authentication (2FA)

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What to do when I can't receive email/SMS verification code

Learn about what to do when you could not receive an email or sms verification code when setting up an account.

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Summary of Frozen/Locked Accounts

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Forgot Password

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How to open an AAX Exchange account?

Learn how to register a new account on the AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.

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How to reset your Google Authenticator

Learn to reset your Google Authenticator to restore your AAX account in case of a lost or stolen mobile device.

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About Freeze Account Request

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Resetting Sign In Password

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How to change/reset your registered email address

Learn how to change your registered email address linked to your AAX account.

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Why haven’t I received the Deposit yet?

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Minimum deposit amount of coins on AAX

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Withdrawal FAQ

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Deposit FAQ

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Summary of Incorrect Deposit and Withdrawal

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About the Crypto-currencies AAX Supports

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Guide to Withdraw

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Common Questions of ERC-20 USDT

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Deposit and Withdrawal Fees

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Checking the Withdrawal Process

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How to withdraw your funds

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How to deposit into your AAX account

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How to deposit or withdraw Fiat currency? (WEB) Updated ( 2021)

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ADVCASH Fast Buy (APP version)

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How to deposit or withdraw Fiat currency? (APP) Updated ( 2021)

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Quick Buy (BETA) makes buying crypto on AAX easier.

We’ve launched a new and improved crypto buying service — Quick Buy (Beta).

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ADVCASH Fast Buy (WEB version)

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ITEZ

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Xanpool

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Mercuryo

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Coinify

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Epay

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AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.

Written by AAX Manager
Updated yesterday

What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.

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Updated over a week ago

P2P - Merchant Guide

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AAX P2P: The easiest and safest way to buy crypto

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Updated over a week ago

How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.

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Updated over a week ago

What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.

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Updated over a week ago

How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.

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Updated over a week ago

Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.

Written by AAX Manager
Updated over a week ago

How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.

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Updated over a week ago

What if I paid the wrong account?

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How can I get in contact the other party during transaction?

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How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).

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Updated over a week ago

Why can’t I buy while I can sell?

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What if I come across problems during the transaction?

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How to trade Spot 

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How do I use the Spot Fee Rebate Coupon?

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How long does a spot trading purchase usually take?

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The minimum/maximum trading amount of Spot Trading pairs

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What is the minimum amount of digital assets purchase?

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Instruction of Cancelling an Order

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What are the Maker and Taker Fees?

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5 Mins To Learn Spot Trading

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How commission rebates are calculated?

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Order Type

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How do I buy/sell digital currency?

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Battle FAQ

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What Are Limit TP/SL Orders (Strategy Order) and Frequently Asked Questions

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Introduction to AAX auto-margin addition feature

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Updated over a week ago

How to use The Optimal 5 Prices for futures trading

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All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

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Updated over a week ago

How to use the redemption code to redeem bonus or coupon at AAX?

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Updated over a week ago

How to receive and use USDT bonus for vanilla contracts trading?

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5 Mins To Learn Futures Contract Trading - A step-by-step Guide

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What are Take-Profit (TP) & Stop-Loss (SL) orders?

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Trading fee calculation

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Liquidation Price (USDT Vanilla Contract)

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Profit and Loss (USDT Vanilla Contract)

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Order Cost (USDT Vanilla Contract)

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Updated over a week ago

How to use AAX’s futures calculator?

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Updated over a week ago

How to trade Vanilla Contract

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What is Inverse Contract and Vanilla Contract?

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How to manage risk using futures trading

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What is Margin?

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Why can't I open a position?

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Introduction to ΛΛΧ's perpetual contract

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Long Futures Contract

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Short Futures Contract

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About Leverage

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About Funding Rate

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About liquidation

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Risk Limit and Insurance Fund

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What is the Mark Price?

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What is a Stop Market Order?

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What is a Stop Limit Order?

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Mark Price application- Formula

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AAX Futures Contract Details

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Updated over a week ago

Detailed introduction of Futures trading

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About Makers and Takers

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AAX DeFi Staking instruction

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AAX DeFi Staking FAQ

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How to Subscribe Fixed Savings

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What is AAX Savings?

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What is Flexible Savings?

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Updated over a week ago

What is Flexible Savings?

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[05/11/2021]Beware of the risk of a private deal

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Beware of below fraud impersonate AAX

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Updated over a week ago

How to handle suspicious funds transferred to AAX?

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Updated over a week ago

Security Tips

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AAX Privacy Notice

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Fiat currency and Crypto currency exchange limit

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Updated over a week ago

How to exchange between fiat currency and cryptocurrencies? (App)

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Updated over a week ago

How to use Battle bonus coupons correctly?

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How to exchange between Fiat currency and cryptocurrencies? (WEB)

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Updated over a week ago

How to receive a red packet?

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How to send a red packet?

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Updated over a week ago

How to use AAB to pay for fees?

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Updated over a week ago

How to join AAX's Telegram channel

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Updated over a week ago

How to use the Red Packet Feature on AAX

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How to trade AAB/USDT on AAX?

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How to buy Bitcoin

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How to trade Bitcoin

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What is Bitcoin?

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Updated over a week ago

What is AAX?

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P2P MERCHANT TERMS OF USE

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Updated over a week ago