FAQ

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction (Website)

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How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction (APP)

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How to complete Level 1 and Level 2 identification (APP)

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How to complete identity verification (Level 1 and 2 KYC)

Learn how to verify your account and access all AAX services by completing the level 1 and level 2 KYC processes in this guide.

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How to complete the corporate account verification at AAX Exchange？

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How to reactivate my frozen account

Learn how to reinstate your frozen account on AAX in this guide.

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Password and Payment Password

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How to change your DNS servers

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AAX Multi-Wallet function online FAQ

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How to download the AAX Crypto Exchange app?

Learn how to download the AAX Cryptocurrency Exchange app from the Apple Store or Google Play Store in this guide.

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Resetting Payment Password

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How to set up/reset Two-Factor Authentication (2FA)

Learn how to install, set up, disable, and troubleshoot Google Authenticator, and keep your AAX account secure.

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Summary of Two Factor Authentication (2FA)

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What to do when I can't receive email/SMS verification code

Learn about what to do when you could not receive an email or sms verification code when setting up an account.

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Summary of Frozen/Locked Accounts

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Forgot Password

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How to open an AAX Exchange account?

Learn how to register a new account on the AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.

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How to reset your Google Authenticator

Learn to reset your Google Authenticator to restore your AAX account in case of a lost or stolen mobile device.

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About Freeze Account Request

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Resetting Sign In Password

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How to change/reset your registered email address

Learn how to change your registered email address linked to your AAX account.

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Why haven’t I received the Deposit yet?

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Minimum deposit amount of coins on AAX

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Withdrawal FAQ

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Deposit FAQ

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Summary of Incorrect Deposit and Withdrawal

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About the Crypto-currencies AAX Supports

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Guide to Withdraw

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Common Questions of ERC-20 USDT

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Deposit and Withdrawal Fees

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Checking the Withdrawal Process

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How to withdraw your funds

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How to deposit into your AAX account

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Moonpay

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Banxa

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How to deposit or withdraw Fiat currency? (WEB) Updated ( 2021)

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ADVCASH Fast Buy (APP version)

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How to deposit or withdraw Fiat currency? (APP) Updated ( 2021)

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Quick Buy (BETA) makes buying crypto on AAX easier.

We’ve launched a new and improved crypto buying service — Quick Buy (Beta).

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ADVCASH Fast Buy (WEB version)

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ITEZ

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Xanpool

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Mercuryo

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Coinify

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Epay

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AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.

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What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.

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P2P - Merchant Guide

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AAX P2P: The easiest and safest way to buy crypto

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How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.

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What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.

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How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.

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Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.

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How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.

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What if I paid the wrong account?

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How can I get in contact the other party during transaction?

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How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).

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Why can’t I buy while I can sell?

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What if I come across problems during the transaction?

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AAX Innovation Zone Details

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How to trade Spot 

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How do I use the Spot Fee Rebate Coupon?

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How long does a spot trading purchase usually take?

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The minimum/maximum trading amount of Spot Trading pairs

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What is the minimum amount of digital assets purchase?

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Instruction of Cancelling an Order

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What are the Maker and Taker Fees?

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5 Mins To Learn Spot Trading

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How commission rebates are calculated?

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Order Type

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How do I buy/sell digital currency?

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Battle FAQ

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What Are Limit TP/SL Orders (Strategy Order) and Frequently Asked Questions

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Introduction to AAX auto-margin addition feature

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How to use The Optimal 10 Prices for futures trading

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All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

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How to use the redemption code to redeem bonus or coupon at AAX?

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How to receive and use USDT bonus for vanilla contracts trading?

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5 Mins To Learn Futures Contract Trading - A step-by-step Guide

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What are Take-Profit (TP) & Stop-Loss (SL) orders?

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Trading fee calculation

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Liquidation Price (USDT Vanilla Contract)

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Profit and Loss (USDT Vanilla Contract)

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Order Cost (USDT Vanilla Contract)

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How to use AAX’s futures calculator?

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How to trade Vanilla Contract

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What is Inverse Contract and Vanilla Contract?

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How to manage risk using futures trading

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What is Margin?

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Why can't I open a position?

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Introduction to ΛΛΧ's perpetual contract

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Long Futures Contract

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Short Futures Contract

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About Leverage

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About Funding Rate

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About liquidation

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Risk Limit and Insurance Fund

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What is the Mark Price?

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What is a Stop Market Order?

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What is a Stop Limit Order?

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Mark Price application- Formula

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AAX Futures Contract Details

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Detailed introduction of Futures trading

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About Makers and Takers

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AAX DeFi Staking instruction

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AAX Staking FAQ

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How to Subscribe Fixed Savings

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What is AAX Savings?

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What is Flexible Savings?

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[05/11/2021]Beware of the risk of a private deal

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Beware of below fraud impersonate AAX

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How to handle suspicious funds transferred to AAX?

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Security Tips

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AAX Privacy Notice

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Margin Trading FAQ

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Learn Margin Trading in 5 Minutes

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Fiat currency and Crypto currency exchange limit

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How to exchange between fiat currency and cryptocurrencies? (App)

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How to use Battle bonus coupons correctly?

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How to exchange between Fiat currency and cryptocurrencies? (WEB)

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How to receive a red packet?

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How to send a red packet?

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How to use AAB to pay for fees?

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How to join AAX's Telegram channel

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How to use the Red Packet Feature on AAX

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How to trade AAB/USDT on AAX?

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How to buy Bitcoin

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How to trade Bitcoin

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What is Bitcoin?

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What is AAX?

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Guide on AAX Margin Trading

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P2P MERCHANT TERMS OF USE

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