FAQ

FAQ's and user guides to make sure you get the most use out of AAX.

121 articles in this collection
Written by AAX Manager

Account functions

How to complete identity verification (Level 1 and 2 KYC)

Learn how to verify your account and access all AAX services by completing the level 1 and level 2 KYC processes in this guide.

Written by AAX Manager
Updated yesterday

How to complete the corporate account verification at AAX Exchange？

Written by AAX Manager
Updated yesterday

How to reactivate my frozen account

Learn how to reinstate your frozen account on AAX in this guide.

Written by AAX Manager
Updated yesterday

How to change your DNS servers

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Updated yesterday

How to use wallets/accounts for deposit, withdrawal, transfer, and other transactions

Learn more about the different types of wallets on AAX and how to deposit, withdraw, and transfer.

Written by AAX Manager
Updated yesterday

How to Use Wallet Account for Deposit, Withdrawal, Transfer and Transaction？（APP）

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Updated yesterday

AAX Multi-Wallet function online FAQ

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Updated yesterday

How to download the AAX Crypto Exchange app?

Learn how to download the AAX Cryptocurrency Exchange app from the Apple Store or Google Play Store in this guide.

Written by AAX Manager
Updated yesterday

Resetting Payment Password

Written by AAX Manager
Updated yesterday

How to set up/reset Two-Factor Authentication (2FA)

Learn how to install, set up, disable, and troubleshoot Google Authenticator, and keep your AAX account secure.

Written by AAX Manager
Updated yesterday

What to do when I can't receive email/SMS verification code

Learn about what to do when you could not receive an email or sms verification code when setting up an account.

Written by AAX Manager
Updated yesterday

Summary of Frozen/Locked Accounts

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Updated yesterday

Forgot Password

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Updated yesterday

How to open an AAX Exchange account?

Learn how to register a new account on the AAX Cryptocurrency Exchange in this step-by-step guide. Sign up in 3 minutes or less.

Written by AAX Manager
Updated yesterday

How to reset your Google Authenticator

Learn to reset your Google Authenticator to restore your AAX account in case of a lost or stolen mobile device.

Written by AAX Manager
Updated yesterday

About Freeze Account Request

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Updated yesterday

Resetting Sign In Password

Written by AAX Manager
Updated yesterday

How to change/reset your registered email address

Learn how to change your registered email address linked to your AAX account.

Written by AAX Manager
Updated yesterday

Deposit/Withdrawal

Why haven’t I received the Deposit yet?

Written by AAX Manager
Updated yesterday

Minimum deposit amount of coins on AAX

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Updated yesterday

Withdrawal FAQ

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Updated yesterday

Deposit FAQ

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Updated yesterday

Summary of Incorrect Deposit and Withdrawal

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Updated yesterday

About the Crypto-currencies AAX Supports

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Updated yesterday

Guide to Withdraw

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Updated yesterday

Common Questions of ERC-20 USDT

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Updated yesterday

Deposit and Withdrawal Fees

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Checking the Withdrawal Process

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Updated yesterday

How to withdraw your funds

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Updated yesterday

How to deposit into your AAX account

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Updated yesterday

P2P Trading & Quick buy and sell ( was Fast Buy )

How to deposit or withdraw Fiat currency? (WEB) Updated ( 2021)

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Updated yesterday

ADVCASH Fast Buy (APP version)

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Updated yesterday

How to deposit or withdraw Fiat currency? (APP) Updated ( 2021)

Written by AAX Manager
Updated yesterday

Quick Buy (BETA) makes buying crypto on AAX easier.

We’ve launched a new and improved crypto buying service — Quick Buy (Beta).

Written by AAX Manager
Updated yesterday

ADVCASH Fast Buy (WEB version)

Written by AAX Manager
Updated yesterday

ITEZ

Written by AAX Manager
Updated yesterday

Xanpool

Written by AAX Manager
Updated yesterday

Mercuryo

Written by AAX Manager
Updated yesterday

Coinify

Written by AAX Manager
Updated yesterday

Epay

Written by AAX Manager
Updated yesterday

AAX Quick buy and sell ( was Fast Buy )

Learn how to buy crypto with Quick buy and sell.

Written by AAX Manager
Updated yesterday

What is a Block Trade in P2P transactions?

An order automatically becomes a block trade when it reaches the minimum price range that the merchant set.

Written by AAX Manager
Updated yesterday

P2P - Merchant Guide

Written by AAX Manager
Updated yesterday

AAX P2P: The easiest and safest way to buy crypto

Written by AAX Manager
Updated yesterday

How to buy/sell crypto using Peer-to-peer (P2P) on the AAX website?

Peer-to-peer trading is one way to buy or sell crypto who are verified merchants on the AAX Exchange. Learn how to place a P2P order here.

Written by AAX Manager
Updated yesterday

What are the common problems in P2P trading transactions?

Find out how to raise transaction disputes, reasons for the delay in releasing funds, and handling other errors in this guide.

Written by AAX Manager
Updated yesterday

How to use AAX Peer-to-peer (P2P) Trading to buy/sell crypto

Learn how to use the Peer-to-peer trading service to buy and sell cryptocurrencies in AAX in this guide.

Written by AAX Manager
Updated yesterday

Why is the Buy function on P2P suspended?

Here are possible reasons why you can't purchase crypto using Peer-to-peer (P2P) trading.

Written by AAX Manager
Updated yesterday

How to buy/sell crypto using Peer-to-Peer (P2P) trading?

A visual guide to buying and selling your cryptocurrencies via the peer-to-peer trading service of AAX Exchange using the app and website.

Written by AAX Manager
Updated yesterday

What if I paid the wrong account?

Written by AAX Manager
Updated yesterday

How can I get in contact the other party during transaction?

Written by AAX Manager
Updated yesterday

How to add payment methods?

Learn how to receive payments on AAX Exchange via AliPay, WeChat Pay, Bank Transfer, and other means when using Peer-to-peer (P2P).

Written by AAX Manager
Updated yesterday

Why can’t I buy while I can sell?

Written by AAX Manager
Updated yesterday

What if I come across problems during the transaction?

Written by AAX Manager
Updated yesterday

Spot Trading

How to trade Spot

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Updated yesterday

How long does a spot trading purchase usually take?

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Updated yesterday

The minimum/maximum trading amount of Spot Trading pairs

Written by AAX Manager
Updated yesterday

What is the minimum amount of digital assets purchase?

Written by AAX Manager
Updated yesterday

Instruction of Cancelling an Order

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Updated yesterday

What are the Maker and Taker Fees?

Written by AAX Manager
Updated yesterday

5 Mins To Learn Spot Trading

Written by AAX Manager
Updated yesterday

How commission rebates are calculated?

Written by AAX Manager
Updated yesterday

Order Type

Written by AAX Manager
Updated yesterday

How do I buy/sell digital currency?

Written by AAX Manager
Updated yesterday

Crypto Derivatives

What Are Limit TP/SL Orders (Strategy Order) and Frequently Asked Questions

Written by AAX Manager
Updated yesterday

Introduction to AAX auto-margin addition feature

Written by AAX Manager
Updated yesterday

How to use The Optimal 5 Prices for futures trading

Written by AAX Manager
Updated yesterday

All open orders under the same trading pair will be automatically cancelled when a futures trading position is liquidated

Written by AAX Manager
Updated yesterday

How to use the redemption code to redeem a contract bonus at AAX?

Written by AAX Manager
Updated yesterday

How to receive and use USDT bonus for vanilla contracts trading?

Written by AAX Manager
Updated yesterday

5 Mins To Learn Futures Contract Trading - A step-by-step Guide

Written by AAX Manager
Updated yesterday

What are Take-Profit (TP) & Stop-Loss (SL) orders?

Written by AAX Manager
Updated yesterday

Trading fee calculation

Written by AAX Manager
Updated yesterday

Liquidation Price (USDT Vanilla Contract)

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Updated yesterday

Profit and Loss (USDT Vanilla Contract)

Written by AAX Manager
Updated yesterday

Order Cost (USDT Vanilla Contract)

Written by AAX Manager
Updated yesterday

How to use AAX’s futures calculator?

Written by AAX Manager
Updated yesterday

How to trade Vanilla Contract

Written by AAX Manager
Updated yesterday

What is Inverse Contract and Vanilla Contract?

Written by AAX Manager
Updated yesterday

How to manage risk using futures trading

Written by AAX Manager
Updated yesterday

What is Margin?

Written by AAX Manager
Updated yesterday

Why can't I open a position?

Written by AAX Manager
Updated yesterday

Introduction to ΛΛΧ's perpetual contract

Written by AAX Manager
Updated yesterday

Long Futures Contract

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Updated yesterday

Short Futures Contract

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Updated yesterday

About Leverage

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Updated yesterday

About Funding Rate

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Updated yesterday

About liquidation

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Updated yesterday

Risk Limit and Insurance Fund

Written by AAX Manager
Updated yesterday

What is the Mark Price?

Written by AAX Manager
Updated yesterday

What is a Stop Market Order?

Written by AAX Manager
Updated yesterday

What is a Stop Limit Order?

Written by AAX Manager
Updated yesterday

Mark Price application- Formula

Written by AAX Manager
Updated yesterday

AAX Futures Contract Details

Written by AAX Manager
Updated yesterday

Detailed introduction of Futures trading

Written by AAX Manager
Updated yesterday

About Makers and Takers

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Updated yesterday

Earn & Others

AAX DeFi Staking instruction

Written by AAX Manager
Updated yesterday

AAX DeFi Staking FAQ

Written by AAX Manager
Updated yesterday

How to Subscribe Fixed Savings

Written by AAX Manager
Updated yesterday

What is AAX Savings?

Written by AAX Manager
Updated yesterday

What is Flexible Savings?

Written by AAX Manager
Updated yesterday

What is Flexible Savings?

Written by AAX Manager
Updated yesterday

Security

[05/11/2021]Beware of the risk of a private deal

Written by AAX Manager
Updated yesterday

Beware of below fraud impersonate AAX

Written by AAX Manager
Updated yesterday

How to handle suspicious funds transferred to AAX?

Written by AAX Manager
Updated yesterday

Security Tips

Written by AAX Manager
Updated yesterday

AAX Privacy Notice

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Updated yesterday

Other

Fiat currency and Crypto currency exchange limit

Written by AAX Manager
Updated yesterday

How to exchange between fiat currency and cryptocurrencies? (App)

Written by AAX Manager
Updated yesterday

How to exchange between Fiat currency and cryptocurrencies? (WEB)

Written by AAX Manager
Updated yesterday

How to receive a red packet?

Written by AAX Manager
Updated yesterday

How to send a red packet?

Written by AAX Manager
Updated yesterday

How to use AAB to pay for fees?

Written by AAX Manager
Updated yesterday

How to join AAX's Telegram channel

Written by AAX Manager
Updated yesterday

Fiat deposit/withdrawal/exchange

How to use the Red Packet Feature on AAX

Written by AAX Manager
Updated yesterday

How to trade AAB/USDT on AAX?

Written by AAX Manager
Updated yesterday

How to buy Bitcoin

Written by AAX Manager
Updated yesterday

How to trade Bitcoin

Written by AAX Manager
Updated yesterday

What is Bitcoin?

Written by AAX Manager
Updated yesterday

What is AAX?

Written by AAX Manager
Updated yesterday

Terms of Use

P2P MERCHANT TERMS OF USE

Written by AAX Manager
Updated yesterday